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Tom Cox

Tom Cox is an Incident Command Instructor Trainer and Emergency Management Trainer with twenty years of experience in volunteer first aid, emergency communications, and emergency training. He is a specialist in Incident Command System training and has written six papers on understanding and teaching the Incident Command System

Recent Posts

Emergency managers, Did you know that There are Exactly 59 Types of Communications Failures?

Posted by Tom Cox on September 25, 2017

In my last article, I told you that there are exactly 59 distinct types of communications failures divided into four categories.

  • Information failures
  • Mode failures
  • Human failures
  • Time failures

I already talked about information and mode failures so now, let's talk about human and time failures. 

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Topics: Fort McMurray wildfire, communications failures, time failures, human failures, radios

How Many Ways Does Communications Fail?

Posted by Tom Cox on September 18, 2017

Give me the exact number of distinct types of communications failure. Some people will tell you “One” (“it’s always people”) while others will say “there are millions of ways communications can fail.” No. Both are incorrect. There is an exact number. Most people will respond “hundreds” but what is the exact number?

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Topics: Communication Failures

Understanding Communications Failures: What's the Problem?

Posted by Tom Cox on August 29, 2017

Virtually every disaster report ever written includes some form of the phrase “Communications Failed”. We have spent billions of dollars to fix communications failures (an estimated $13 billion since 9/11 in the United States alone) and yet we still have communications failures. Why haven’t we been able to fix the problem?

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Topics: public safety communications, disaster communications, mode failures, emergency coordination center

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