As we all know, Emergency Operation Centers are crucial to support emergency response and crisis communications. This is why we have selected four articles addressing questions and solutions often raised by emergency managers.
Most public safety agencies (fire, law enforcement, and EMS) in the U.S. and Canada do fairly well in using their communication tools, e.g., land mobile radios and wireless devices, for the day-to-day emergency incidents to which they respond. Those same entities, however, can experience real communications challenges when faced with a large-scale or complex emergency event that requires the response of additional resources from multiple agencies.
Topics: emergency management, Emergency Operations Center, mutual aid partners, emergency management agency, Communications problems, Mutual aid operations, Emergency managers, Hurricane Irma, Hurricane Harvey, Public safety communications challenges
I have dealing with emergency communication center issues for a number of years and the issues fall into a couple of simple categories’: people, equipment and training. You can spend millions of dollars buying the best equipment but it is only as good as the person using it.
The Emergency Communications Center and Emergency Operations Center for many cities are vital pieces to the day to day operations and to support the first responders out on the streets. A great deal of planning and money has been invested in these locations to be able to handle the emergency telephone calls and radio dispatching capabilities. But what happens when the “emergency” involves one of these centers? A tornado rips through town and the building is destroyed, a flood makes the building inaccessible or the telephone lines to the building have been damaged by a water line contractor and it will take days to repair; what are you going to do now?