The Importance of Reliable Initial Information to Emergency Responders

Getting the right people, with the right skills and the right equipment to the right place at the right time, is the foundation of any effective emergency response system. This simple premise relies (in the first instance) on a reliable communication network and operators who can interrogate the initial call to ensure the resources dispatched are relevant and timely.  

For most developed countries, this is a system that is well established, including the UK where I have spent my career as a fire and rescue officer. As well established as it may